Dahlia tuber sale set to launch February 1 @ 1pm EST!!!!!

Dahlia Sale FAQ

Tuber Sale guarantee: 

We want you to be happy with your purchase. Please open your packages immediately after delivery and inspect your order. Reach out within one week of delivery date with any concerns regarding your tuber(s). After 7 days from delivery date, you are responsible for the tubers purchase. NO REFUNDS WILL BE GRANTED AFTER SEVEN DAYS FROM DELIVERY DATE.


When will you be shipping out orders?

We typically ship tubers out in early/mid April when there is a stretch of nice weather. We will NOT ship early. 

What is your shipping policy?

  • All orders will be charged $15 flat rate shipping fee.
  • Free shipping on orders of 25 tubers!
  • Local on farm pick up available too. 
    • *FOR ON FARM PICK UP: once in checkout.. click "information" (at top of screen) and then "pick up" (under delivery method). You'll then see the farm's address. 
  • Orders can be combined by request. Send us an email if you place multiple orders and would like combined shipping, and we will reimburse your duplicate shipping charges.
  • All orders will be shipped via USPS Priority Mail.
  • No international shipping. We only ship to USA.

I selected on farm pick up. When will my tubers be ready for pick up?

All orders place for on farm pick up must be picked up the week of May 1st. 

What is your return/refund policy?

  • Dahlia tubers are living things, and sometimes things don't go as planned. At our discretion, we hold the right to cancel and refund your order at any time due to storage issues or other unforeseen circumstances. 
  • No substitutions will be made without your permission.
  • We guarantee each tuber to be healthy and have at least one eye (possibly still dormant at time of shipping). Inspect your tubers the day of arrival, and send me an email within 1 week of arrival with any concerns.
  • We do not hold responsibility of your tubers once they leave our property. No refund will be granted for storage issues, growing conditions, rot, weather, negligence, or plant performance.

What do I do with my tubers before planting?

When your tubers arrive, open immediately and inspect for damage. Keep them safe from freezing temperatures as this will likely kill them. Don't be in too much of a rush to get them planted. They prefer warmer soils. Until soil temperatures rise, keep them stored somewhere dark and cool (but not freezing). Store them in the paper bags we send them.

 

USPS tracking info says that my package has been delivered, but I didn't receive it. What do I do?

There has been an increase in this occurrence where it incorrectly states that it has been delivered. Wait another day, and if you still haven't received your package call and check with your mail carrier or post master. All our shipped packages include $100 insurance policy via USPS. We will help guide you through the process for any damaged or missing packages.